Frequently Asked Questions
Clear, Concise Guidance— No Jargon.
Browse the topics below for quick answers on eligibility, appointments, fees and privacy. Still unsure? Contact our team and we’ll respond promptly.
Start with our free 30‑second pre‑screening quiz. It asks a few simple questions and lets you know whether booking a consult is the next logical step.
No—our appointments are self‑referral. If we feel you’d benefit from extra input, we’ll happily coordinate with your regular doctor (with your consent).
Any smartphone, tablet or computer with a camera, microphone and stable internet connection will do. No special software—just click the secure link we send.
Absolutely. Use the link in your confirmation email or call our support line. We just ask for four hours’ notice so another patient can take the slot.
An in‑depth first consult is $89. The price is displayed on‑screen before you confirm the booking—no surprises.
Yes. Progress reviews are $59, and a transfer‑of‑care consult is $29.
Not at this stage. All appointments are privately billed, and payment is taken at the time of booking.
We accept major debit and credit cards via a secure payment gateway. Your receipt arrives by email the moment the transaction completes.
Fully qualified Australian doctors and nurses. Their professional bios appear alongside available appointment times, so you can choose who feels right for you.
You’ll receive a plain‑English summary outlining the discussion and agreed next steps. If additional tests or referrals are needed, we’ll guide you through the process.
Your records sit on encrypted, Australia‑based servers. Only authorised clinical staff can view them, and we never share data without your written permission.